We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in its original, unworn condition. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. All refunds are subject to a $10 restocking fee.
Unworn, Original, New Condition
All items returned and exchanged must be in their unworn and original, new condition. Please try on your shoes indoors on the carpet to ensure they are still in their original condition. We are more than happy to accommodate returns and exchanges on all TAFT products that are eligible, pending they have not been worn or had labels removed.
RETURNS/EXCHANGES: Returns and exchanges are offered within the contiguous United States on all shoe purchases, unless otherwise noted on certain products (namely Last Chance, TAFT x YOU (Custom-Made), Final Sale, Gift Cards, and Seconds). Return/exchange requests must be made within 30 days of the date you receive your shoes. Requests after this point will be denied. All refunds will be subject to a $10 restocking fee.
Shipping for returns & exchanges is free of charge within the contiguous United States.
APO/FPO/DPO/PO BOXES: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by TAFT. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to firstname.lastname@example.org for details.
INTERNATIONAL CUSTOMERS: We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.
TO INITIATE YOUR RETURN OR EXCHANGE:
Visit this link to print your prepaid return label.
Visit this link for step by step instructions on the return/exchange process.
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
Taft Clothing LLC will not be responsible for returns lost in transit.
PROCESSING TIME ON REFUNDS, EXCHANGES, & STORE CREDITS:
Refunds: Once your returned product is received you can expect your return to be processed within 3-5 business days.
Store Credits: Store credit is issued once your product is dropped off with the carrier.
Regular Exchanges: Your new order will be processed once your package is dropped off with the carrier. *Please note: inventory is NOT reserved and is sold at a first come, first serve basis. If the item you requested has gone out of stock between your processed exchange and the time you drop off your item with the carrier, you will be notified via email and a store credit will be issued.
Instant Exchanges: During the exchange process, you have the option for an instant exchange. If you want to ensure you receive the item you want and don't want to wait for the item to ship, we recommend choosing this option. During this process, you will be prompted to choose instant exchange and provide credit card details. A hold for the amount of the new item will be placed on your credit card and new order will be processed immediately. From there you have 14 days to return your original item. As soon as your original item is dropped off at the carrier, the hold will drop (unless the 14 day period has passed, and then you will be charged for the new item).
For more information, please visit our FAQ page.
If you have further questions, please reach out to our support team.