Once your order is placed, it will ship within one business day. Orders placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. Please allow up to three business days for order processing during sale times and the holidays. Standard shipping takes four to seven business days, depending on your location.
Yes! We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. View our Return Policy here.
Returns: If you need to or return your shoes, please initiate your return within 30 days. Requests after that time will be denied. Please visit taft-clothing.happyreturns.com/ to get started.
Exchanges: Exchanges are accepted within 30 days of receipt. Please visit taft-clothing.happyreturns.com/ to get started.
EXTENDED HOLIDAY RETURNS/EXCHANGES: For orders placed between 11/1-12/24, we will accept returns and exchanges through 1/31.
Exchanges and returns to APO/FPO/DPO cannot be managed by TAFT. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to firstname.lastname@example.org for assistance.
*PLEASE NOTE: Returns & Exchanges are NOT accepted on Seconds, Made to Order, or Final Sale items. We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.
The daily cutoff is 12pm MST for expedited orders (excluding weekends and holidays). Any orders received after these times or placed Friday afternoon through Sunday or on holidays will be shipped on the next business day.
*Please allow up to two business days for International order processing.
**We are not responsible for potential carrier delays
Standard: 3-5 business days
Holidays / Promotional Periods: 5-7 business days
*Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund could be delayed.
We are happy to offer Order Protection for all TAFT orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Order Protection and you experience damage to your package while in transit, please contact our team (email@example.com) and they will help you through the simple claim and replacement process.
If your package is not protected with Order Protection, TAFT is unable to accept any liability for damage, or loss. However, our team will still be happy to assist you with filing a claim with the carrier. This will prompt UPS to investigate the delivery for damage or mis-delivery. If they find that there is a possibility of a mistake on their end, the claim will be approved and our support team will work with you to replace your order.* If UPS does not approve the claim, unfortunately there is nothing else we can do at that point.
*If your claim is approved, we will replace your item at no cost (we will not refund it). If your claim is not approved, we will not issue a refund or replacement.
If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf. If you still can't find your package, there may be a possibility of a carrier mishap meaning they mis-delivered your package. Once you have confirmed that you have exhausted all options to find your package, please contact our team (firstname.lastname@example.org) and we will be happy to assist you with next steps.
For customers suspecting theft: While TAFT can not be responsible for stolen packages we do have a few recommendations for preventing package theft, which are:
-Have your package delivered to the home of a relative or friend that you know will be home.
-Sign up for UPS My Choice to reschedule deliveries or re-route packages to a nearby access point.
-Ask your carrier to place packages in an area out of plain view.
-Select the signature required shipping option while placing your order.
We try very hard to get orders out the day they are placed! Because of this, orders move into processing very quickly. Once that happens, we are unable to make any changes, but don’t worry, we offer free exchange in the case you receive the item and it doesn’t work out for you!
Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.
Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes. But don’t worry, UPS My Choice allows you to take control of your package. With a My Choice account, you can easily change your address* or have your package rerouted to a UPS Access Point*.
Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.
*Change fees may apply
Our boots and dress shoes run big. If you typically wear a half size, please size down to the nearest whole size. If you typically wear a size 9 in most dress shoes, you should order that same size. If you normally wear a size 9.5, you should size down to a 9.
Our sneakers run closer to true to size. Most people will wear the same size in our sneakers as they do in our boots and shoes. If you have a pair of TAFT shoes or boots and they are tight on you, we recommend that you size up in our sneakers.
If you aren't sure of your size and need help, PLEASE ask! We are available via chat, email, or text to help make sure you get your size right. We are happy to help!
If you are interested in purchasing TAFT, we recommend sizing down 2 sizes smaller than your normal women’s size.
Use shoe trees and clean off any dirt or debris that may accumulate with wear with a dry towel. Be sure to test a small, inconspicuous spot with any third party cleaning products prior to full application at your own risk. TAFT is not responsible for any damage caused by using third party care or cleaning products.
Any leather or leather-soled products should not be worn in wet conditions, as damage or staining may occur. TAFT is not responsible for any weather damage obtained during use.
All TAFT shoes & boots are made by hand, built to last, and warranted to be free of defects in material and workmanship one year from date of purchase.
Our warranty is an expression of our confidence in our meticulous work and dependable service. In the rare event of a defect under this warranty, we will, at our option, repair or replace the product.
See here for qualifications and how to begin a claim.
This is an all purpose tool. Use it to dust off your shoes or boots before you wear them, and to dust them when you take your footwear off. This brush keeps the leather healthy and looking nice.It can also be used to buff the included neutral shoe cream into your shoes or boots once it has sufficiently absorbed into the leather. This will buff your boots or shoes to a nice shine.
Use your buffing cloth in conjunction with the horsehair brush to buff the shoe cream once it has absorbed. Use the cloth after the horsehair brush to give your boots or shoes an even higher shine.
The applicator dauber is used to apply the shoe cream in small amounts to the leather. Dip just a little bit of the dauber in the cream at a time, and spread evenly over the leather.
Use when your leather needs a little TLC and is looking dry or dull.
1. Apply a small amount of cream with the dauber.
2. Let the cream absorb and dry for at least 15 minutes. The leather will look cloudy as it dries.
3. Buff the cream into a shine with a horsehair brush.
4. The friction heats the cream and glosses it into a shine.
5. To further buff (if needed), use the buffing cloth afterwards.
Shampoo spray should be used only when your footwear is overly soiled and needs a deep clean. The shampoo can be used on any material. To use, start with small sprays onto your footwear and then use a cloth to wipe it off.
The suede and fabric brush is made up of multiple components.
The stiff nylon bristles are the most used. These are most helpful when cleaning suede and fabrics. The stiff bristles can raise the nap of suede to revive the luster, clean off dirt, or remove scuffs and marks.
The rubber side of the brush is like an eraser. Use this in conjunction with the nylon bristles to help "erase" marks. The rubber edge of the brush will help you clean hard to reach places on your boot or shoe.
It will take approximately 8 weeks from the time you place your order until it is delivered.
Unfortunately, we cannot expedite custom orders as they are coming directly from our factory in Spain.
We cannot expedite any orders containing custom products since they are coming directly from the factory. If you are wanting to order a custom product and a non-custom product on the same transaction, your non-custom product will be set to regular ground shipping and will leave our warehouse within one business day. If you wish to expedite your non-custom product, we recommend ordering separately.
We are not offering international (non US) shipping for our custom program at the moment. We are continuously working on it, keep checking back!
Unfortunately, once an order is submitted, we cannot make any changes.
All custom orders are final sale with no exceptions. Once your order is submitted, we are unable to accommodate.
All custom orders are final sale with no exceptions.
We are continuously adding more options! Keep checking back.
Burnishing adds an antiqued effect on leather shoes to create a variation in shades and is only available in the leather textile options.
At the moment we are only offering standard D and wide EE widths.
Factories are typically set up and streamlined to make many pairs of the same style. Making a custom pair in just a few weeks is very difficult and very different from how a typical shoe factory operates. We have invested in equipment and highly skilled labor to be able to take your designs and quickly turn them into a world-class pair of custom shoes. While these are slightly more expensive than our stocked styles, we have done everything we can to keep the cost as low as possible while being able to offer this service. We believe we are the only shoe factory in the world able to offer a product and service as good as this.
All soles on TAFT x You products will be Goodyear welted except sneakers.
The renderings of our materials are very accurate to real life products. Depending on your screen resolution and type of monitor/color settings on your computer, your final product could vary slightly from the image online.
Unfortunately, we do not send samples of fabrics just yet! If you live near one of our store locations, you can swing by and see them in person. You can also visit several retail partners across the US - while they only have certain styles, you may be able to find what you are looking for. Find your closest store here:
Yes! Your custom order will come with a dust bag, shoe horn, and an extra set of the laces you chose in the customizer.
Because custom items ship directly from Spain via DHL, we cannot ship to PO Boxes.
Stitchdown construction is a traditional technique that has been used for centuries to create sturdy and long-lasting footwear. It demands a high level of skill and attention to detail to execute properly, including hand-stitching the upper part of the boot to the outsole. A series of stitches run along the edge of the boot, requiring the cobbler to carefully measureand cut the leather and manipulate the needle and thread in a precise way. The leather upper is designed to flare out and is skillfully "stitched down" into the outsole, creating natural weather and water resistance by guiding rain and snow away from the feet. Ultimately, the end-product is tough, durable and beautiful, made more unique with wear.
Stitchdown contruction is the most rugged, hard-wearing construction:
-Thick leather midsole that will break in and conform to wearer's foot
-Requires high quality internal components
-Chunkiest/most substantial silhouette
-Heaviest and most substantial build -Most water-resistant
Goodyear construction is a classic baseline for a quality shoe:
-Substantial cork filler that will conform to wearer's foot
-Heavier weight and more substantial build
-Less break-in period
Legacy Boot in Black Hatch: Black Horween Pioneer Reindeer Leather (US)
Legacy and Legion Boots in Rust: Charles F. Stead Waxy Commander Suede (UK)
Legion Boot in Black Bison: Vegetable-tanned Black Bison Leather (US)
Legacy and Legion Boots in Nutmeg: Charles F. Stead Kudu Leather (UK)
In true TAFT fashion, we searched the globe for the right factories and found the perfect workshop in León, Mexico to craft our Stitchdown Boots. A group of artisan bootmakers use time-honored techniques, every part of the process guided by hand, to produce a level of detail like no other. The result is heritage-quality boots built for your legacy.
TAFT x Afterpay
In an effort to make our products more accessible, we have partnered with Afterpay to offer a new payment option at checkout. Shop now. Enjoy now. Pay later. Please note that Afterpay is available as a payment option at checkout AFTER you have input the customer information, selected your shipping method, and are at the payment step. Also, in the event that you need to return your shoes for a refund, the use of Afterpay at check out may delay the refund by a few business days
Our special offers are only valid during the time the promotion is running, specified in the marketing materials. Promotions aren't retroactive on previous purchases.