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  • Returns & Exchanges
  • Shoes and Sizing
  • Shoe Care
  • TAFT x You
  • Miscellaneous

Do you ship internationally?

We currently ship internationally to: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia (Kuala Lumpur), Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom

How long will it take to receive my order?

Once your order is placed, it will ship within one business day. Orders placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. Please allow up to three business days for order processing during sale times and the holidays. Standard shipping takes four to seven business days, depending on your location. International shipments will show shipping estimates at checkout.

When will my expedited order ship?

All expedited orders received before 2pm EST will be processed the same business day (excluding holidays). Any orders received after these times or over the weekend will be processed the next business day*. Once the package is with UPS, they will deliver within 1 additional business day for Next Business Day and 3 additional business days for Expedited.**

*Please allow up to two business days for International order processing.

**We are not responsible for potential carrier delays.

Do you accept returns & exchanges?

Yes! We accept returns within 14 days and exchanges within 30 days of the receipt of your product as long as the product is unworn and in its original, new condition.

Returning: If you need to or return your shoes, please initiate your return within 14 days - returns are subject to a $10 restocking fee. Requests after that time will be denied. Please visit to get started. 

Exchanges: Exchanges are accepted within 30 days of receipt. Please visit to get started.

Exchanges and returns to APO/FPO/DPO cannot be managed by TAFT. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to for assistance.

*PLEASE NOTE: Returns & Exchanges are NOT accepted on Seconds, Made to Order, or Final Sale items. We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

When can I expect my return to be processed?

Standard: 3-5 business days

Holidays / Promotional Periods: 5-7 business days

*Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund could be delayed.

If you are ordering from outside the U.S.

To anyone considering a purchase from outside of the United States: Your order will be subject to duties and taxes on top of the purchase price of your shoes. We do not cover these costs and they will be collected upon checkout. The tax/duty rate is dependent on your location and is subject to fluctuation. TAFT is not responsible for any potential additional country fees that may occur.

Also, all prices on our site are listed in US Dollars. If you are purchasing outside in the US (in CAD, EUR or anything else), you will be charged the USD equivalent of the price in your local currency, subject to daily exchange rates and whatever fees/exchange rate your  bank or credit card will charge. We take no responsibility for these currency-related costs and encourage you to understand them before purchasing. 

PLEASE NOTE: We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

Lost/Stolen Packages

We are happy to offer Navidium Shipping Protection for all TAFT orders. Simply keep this protection option on at checkout and your package will be protected in the event of damage, loss, or theft. If your order includes Navidium Shipping Protection and you experience damage to your package while in transit, or loss/theft at delivery, please contact our team ( and they will help you through the simple claim and replacement process.

If your package is not protected with Navidium Shipping Protection, TAFT is unable to accept any liability for damage, loss, or theft. However, our team will still be happy to assist you with filing a claim with the carrier. This will prompt UPS to investigate the delivery for damage or mis-delivery. If they find that there is a possibility of a mistake on their end, the claim will be approved and our support team will work with you to replace your order.* If UPS does not approve the claim, unfortunately there is nothing else we can do at that point.

*If your claim is approved, we will replace your item at no cost (we will not refund it). If your claim is not approved, we will not issue a refund or replacement.

For all customers suspecting loss or theft: If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf. If you still can’t find your package, there are a few likely possibilities. The first is the possibility of a carrier mishap meaning they mis-delivered your package. The second is that the package may have been stolen. Once you’ve confirmed that you’ve exhausted all options to find your package, please contact our team ( and we will be happy to assist you with next steps.

A few recommendations for preventing package theft in the future: Have your package delivered to your workplace.Have your package delivered to the home of a relative or friend that you know will be home.Sign up for UPS My Choice to reschedule deliveries or re-route packages to a nearby access point.Ask your carrier to place packages in an area out of plain view.Select the “signature required” shipping option while placing your order.

Can I make adjustments to my order?

We try very hard to get orders out the day they are placed! Because of this, orders move into processing very quickly. Once that happens, we are unable to make any changes, but don’t worry, we offer free exchange in the case you receive the item and it doesn’t work out for you! 

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate. 

Help! I need to change my address

Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes. But don’t worry, UPS My Choice allows you to take control of your package. With a My Choice account, you can easily change your address* or have your package rerouted to a UPS Access Point*.

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.

*Change fees may apply

What is my TAFT Shoe size?

Our boots and dress shoes run big. If you typically wear a half size, please size down to the nearest whole size. If you typically wear a size 9 in most dress shoes, you should order that same size. If you normally wear a size 9.5, you should size down to a 9. 

Our sneakers run closer to true to size. Most people will wear the same size in our sneakers as they do in our boots and shoes. If you have a pair of TAFT shoes or boots and they are tight on you, we recommend that you size up in our sneakers. 

If you aren't sure of your size and need help, PLEASE ask! We are available via chat, email, or text to help make sure you get your size right. We are happy to help!

I wear women's shoes, what is my TAFT shoe size?

If you are interested in purchasing TAFT, we recommend sizing down 2 sizes smaller than your normal women’s size.

Where are my TAFT shoes made?

Our shoes are produced in Europe.  Specifically, Portugal & Spain. You should watch THIS video :)

The shoe I want is sold out...what should I do?

We are working hard to manage our inventory and make sure we can have your size available. We will try and bring back older styles as often as possible. Be sure to sign up for the Back-in-Stock notifications on the product page to be the first to know when a shoe is back in stock. 

I pre-ordered some shoes...where are they?

Thank you for pre-ordering! You can find the expected ship date in the product description as well as in your order confirmation email. We are producing specifically for you and your order, so it typically takes about 8 weeks.

How do I care for my TAFT shoes?

Use shoe trees and clean off any dirt or debris that may accumulate with wear with a dry towel. Be sure to test a small, inconspicuous spot with any third party cleaning products prior to full application at your own risk. TAFT is not responsible for any damage caused by using third party care or cleaning products.

In which conditions can I wear my TAFT shoes?

Any leather or leather-soled products should not be worn in wet conditions, as damage or staining may occur. TAFT is not responsible for any weather damage obtained during use.

What is a horse hair brush?

This is an all purpose tool. Use it to dust off your shoes or boots before you wear them, and to dust them when you take your footwear off. This brush keeps the leather healthy and looking nice.It can also be used to buff the included neutral shoe cream into your shoes or boots once it has sufficiently absorbed into the leather. This will buff your boots or shoes to a nice shine.

How do I use the buffing cloth?

Use your buffing cloth in conjunction with the horsehair brush to buff the shoe cream once it has absorbed. Use the cloth after the horsehair brush to give your boots or shoes an even higher shine.

How do I use the applicator dauber?

The applicator dauber is used to apply the shoe cream in small amounts to the leather. Dip just a little bit of the dauber in the cream at a time, and spread evenly over the leather.

When should I use the neutral shoe cream?

Use when your leather needs a little TLC and is looking dry or dull.

1. Apply a small amount of cream with the dauber.

2. Let the cream absorb and dry for at least 15 minutes. The leather will look cloudy as it dries.

3. Buff the cream into a shine with a horsehair brush.

4. The friction heats the cream and glosses it into a shine.

5. To further buff (if needed), use the buffing cloth afterwards.

How do I use the shampoo spray?

Shampoo spray should be used only when your footwear is overly soiled and needs a deep clean. The shampoo can be used on any material. To use, start with small sprays onto your footwear and then use a cloth to wipe it off.

How do I use my suede and fabric brush?

The suede and fabric brush is made up of multiple components.

The stiff nylon bristles are the most used. These are most helpful when cleaning suede and fabrics. The stiff bristles can raise the nap of suede to revive the luster, clean off dirt, or remove scuffs and marks.

The rubber side of the brush is like an eraser. Use this in conjunction with the nylon bristles to help "erase" marks. The rubber edge of the brush will help you clean hard to reach places on your boot or shoe.

How long will it take to receive my order?

It will take approximately 8 weeks from the time you place your order until it is delivered.

Can I upgrade shipping to receive my order sooner?

Unfortunately, we cannot expedite custom orders as they are coming directly from our factory in Spain.

I have any item in my cart that is not a custom product and I need it expedited.

We cannot expedite any orders containing custom products since they are coming directly from the factory. If you are wanting to order a custom product and a non-custom product on the same transaction, your non-custom product will be set to regular ground shipping and will leave our warehouse within one business day. If you wish to expedite your non-custom product, we recommend ordering separately.

Do you offer international shipping on TAFT x You orders?

We are not offering international (non US) shipping for our custom program at the moment. We are continuously working on it, keep checking back!

I made a mistake and want to edit my design.

Unfortunately, once an order is submitted, we cannot make any changes.

I want to cancel my TAFT x You order.

All custom orders are final sale with no exceptions. Once your order is submitted, we are unable to accommodate.

Can I return or exchange my custom order?

All custom orders are final sale with no exceptions.

Why are all of your textiles not available?

We are continuously adding more options! Keep checking back.

What is burnishing?

Burnishing adds an antiqued effect on leather shoes to create a variation in shades and is only available in the leather textile options.

I need a wider size than offered.

At the moment we are only offering standard D and wide EE widths.

Why are TAFT x You styles more expensive?

Factories are typically set up and streamlined to make many pairs of the same style. Making a custom pair in just a few weeks is very difficult and very different from how a typical shoe factory operates. We have invested in equipment and highly skilled labor to be able to take your designs and quickly turn them into a world-class pair of custom shoes. While these are slightly more expensive than our stocked styles, we have done everything we can to keep the cost as low as possible while being able to offer this service. We believe we are the only shoe factory in the world able to offer a product and service as good as this.

What sole comes with my TAFT x You product?

All soles on TAFT x You products will be Goodyear welted except sneakers.

I received my order and the fabric/color looks different than the online version I selected. Why?

The renderings of our materials are very accurate to real life products. Depending on your screen resolution and type of monitor/color settings on your computer, your final product could vary slightly from the image online.

Can I review samples of the fabrics?

Unfortunately, we do not send samples of fabrics just yet! If you live near one of our store locations (New York, Dallas, Houston, Philadelphia), you can swing by and see them in person. You can also visit several retail partners across the US - while they only have certain styles, you may be able to find what you are looking for. Find your closest store here:

Will I receive extra laces?

Yes! Your custom order will come with a dust bag, shoe horn, and an extra set of the laces you chose in the customizer.

Do you ship custom orders to PO boxes?

Because custom items ship directly from Spain via DHL, we cannot ship to PO Boxes.

How do I use Afterpay?

TAFT x Afterpay

In an effort to make our products more accessible, we have partnered with Afterpay to offer a new payment option at checkout. Shop now. Enjoy now. Pay later. Please note that Afterpay is available as a payment option at checkout AFTER you have input the customer information, selected your shipping method, and are at the payment step. Also, in the event that you need to return your shoes for a refund, the use of Afterpay at check out may delay the refund by a few business days

How does your referral program work?

Give $25, Get $25

Give your friends $25 off their TAFT order and get $25 towards your next! Simply login to your TAFT account (or sign up for one), navigate to “REFERRAL” and share out your unique link. Your friend will automatically receive $25 off their order simply by using your link (discount is applied at checkout) and when their purchase is complete, we’ll send you a $25 credit within 24 hours via the email associated with your TAFT account. Only valid for your friend if they are a NEW customer to TAFT. Only one code per order may be used and not valid on Last Chance items or during sales and promotional periods.