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  • Shipping
  • Shoes and Sizing
  • Shoe Care
  • TAFT x You
  • TAFT Stitchdown
  • Miscellaneous

How long will it take to receive my order?

Once your order is placed, it will ship within one business day. Orders placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. Please allow up to three business days for order processing during sale times and the holidays. Standard shipping takes four to seven business days, depending on your location.

Do you accept returns & exchanges?

Yes! We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. View our Return Policy here.

Returns: If you need to or return your shoes, please initiate your return within 30 days. Requests after that time will be denied. Please visit to get started. 

Exchanges are accepted within 30 days of receipt. Please visit to get started.

 For orders placed between 11/1-12/24, we will accept returns and exchanges through 1/31.

Exchanges and returns to APO/FPO/DPO cannot be managed by TAFT. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to for assistance.

*PLEASE NOTE: Returns & Exchanges are NOT accepted on Seconds, Made to Order, or Final Sale items. We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

When will my expedited order ship?

The daily cutoff is 12pm MST for expedited orders (excluding weekends and holidays). Any orders received after these times or placed Friday afternoon through Sunday or on holidays will be shipped on the next business day.

*Please allow up to two business days for International order processing.

**We are not responsible for potential carrier delays

When can I expect my return to be processed?

Standard: 3-5 business days

Holidays / Promotional Periods: 5-7 business days

*Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund could be delayed.

Lost Packages

We are happy to offer Order Protection for all TAFT orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Order Protection and you experience damage to your package while in transit, please contact our team ( and they will help you through the simple claim and replacement process.

If your package is not protected with Order Protection, TAFT is unable to accept any liability for damage, or loss.  However, our team will still be happy to assist you with filing a claim with the carrier. This will prompt UPS to investigate the delivery for damage or mis-delivery. If they find that there is a possibility of a mistake on their end, the claim will be approved and our support team will work with you to replace your order.* If UPS does not approve the claim, unfortunately there is nothing else we can do at that point.

*If your claim is approved, we will replace your item at no cost (we will not refund it). If your claim is not approved, we will not issue a refund or replacement.

If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf.  If you still can't find your package, there may be a possibility of a carrier mishap meaning they mis-delivered your package.  Once you have confirmed that you have exhausted all options to find your package, please contact our team ( and we will be happy to assist you with next steps.

For customers suspecting theft: While TAFT can not be responsible for stolen packages we do have a few recommendations for preventing package theft, which are:
-Have your package delivered to the home of a relative or friend that you know will be home.
-Sign up for UPS My Choice to reschedule deliveries or re-route packages to a nearby access point.
-Ask your carrier to place packages in an area out of plain view.
-Select the signature required shipping option while placing your order.

Can I make adjustments to my order?

We try very hard to get orders out the day they are placed! Because of this, orders move into processing very quickly. Once that happens, we are unable to make any changes, but don’t worry, we offer free exchange in the case you receive the item and it doesn’t work out for you! 

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate. 

Help! I need to change my address

Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes. But don’t worry, UPS My Choice allows you to take control of your package. With a My Choice account, you can easily change your address* or have your package rerouted to a UPS Access Point*.

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.

*Change fees may apply

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