Return & Exchange Process
All returned or exchanged shoes must be in new, unworn condition.
Click HERE to start the return process.
- Input your Order # and your Zip Code.
- Select the product from your order you want to return or exchange.
- Choose Return or Exchange
- Select the different size
- If Returning,
- Choose to shop with in store credit (to browse current inventory)
- Choose refund to gift card (to use for future purchase)
- Choose refund to credit card
- Choose the Return Reason
- Print the return label
- Package and ship the shoes (Shoes must be in unworn condition)
- When packaging up the shoes, please include all the original contents that came with the shoes.
*Returns are subject to a $10 restocking fee*
When will my new shoes ship?
- Your new pair will ship once the return label is scanned by the shipper.
When will my gift card (in-store credit) be issued?
- Your gift card (in-store credit) will be issued once the return label is scanned by the shipper.
When will my refund be processed?
- Your refund will be processed once the old pair is received and processed at our warehouse.
- Please allow up to 48 hours to process the shoes once they are received
Full Return Policy