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Free Shipping in the US
Free Shipping & Exchanges in the US

Step by Step Return & Exchange Process


All returned or exchanged shoes must be in new, unworn condition.

 Click HERE  to start the return process.

  1. Input your Order # and your Zip Code.
  2. Select the product from your order you want to return or exchange.
  3. Choose Return or Exchange
    1. If Exchanging,
      • Select the different size
    2. If Returning,
      • Choose to shop with instore credit (to browse current inventory)
      • Choose refund to gift card (to use for future purchase)
      • Choose refund to credit card
  1. Choose the Return Reason
  2. Print the return label
  3. Package and ship the shoes (Shoes must be in unworn condition)
  4. When packaging up the shoes, please include all the original contents that came with the shoes.

*Returns are subject to a $10 restocking fee*


Common Questions:

When will my new shoes ship?

  • Your new pair will ship once the return label is scanned by the shipper.

When will my gift card (in-store credit) be issued?

  • Your gift card (in-store credit) will be issued once the return label is scanned by the shipper.

When will my refund be processed?

  • Your refund will be processed once the old pair is received and processed at our warehouse.
  • Please allow up to 48 hours to process the shoes once they are received


Full Return Policy


Find My Size

Sizing Guide

How To Measure

For fail proof measure please take the time to measure your foot.
  1. Put a piece of paper on the ground next to a wall
  2. Standing firmly on the piece of paper with your heel slightly touching the wall, mark the paper where your foot is the longest (most likely at the tip of your big toe)
  3. With a ruler, measure the distance from the wall to the mark on the paper (indicating the longest part of your foot)
  4. Take that measurement and match it with a measurement in the “Inches” column in the size chart.
    • Wear socks when measuring your feet
    • Measure your feet at the end of the day, as your feet tend to expand throughout the day
    • Measure both of your feet, as one may be bigger than the other

Sizing Guide

All Taft shoes are designed to match standard US dress shoe sizes. However, to ensure the perfect fit, please make sure:
size d
All our shoes are standard D width. If you have wide feet, please select next size up.
size inbetween
If you wear in-between sizes, please size down for Taft boots and shoes.
size sneakers