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Black Friday FAQ

  • Shipping
  • Shoes and Sizing
  • Miscellaneous

How long will it take to receive my order?

Once your order is placed, it will ship within one business day. Orders placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. Please allow up to three business days for order processing during sale times and the holidays. Standard shipping takes four to seven business days, depending on your location. International shipments will show shipping estimates at checkout.

Do you accept returns & exchanges?

Yes! We accept returns within 30 days and exchanges within 30 days of the receipt of your product as long as the product is unworn and in its original, new condition.

Returns: If you need to or return your shoes, please initiate your return within 30 days - returns are subject to a $10 restocking fee. Requests after that time will be denied. Please visit to get started. 

Exchanges are accepted within 30 days of receipt. Please visit to get started.

EXTENDED HOLIDAY RETURNS/EXCHANGES: For orders placed between 11/23-12/24, we will accept returns and exchanges through 1/30.

Exchanges and returns to APO/FPO/DPO cannot be managed by TAFT. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to for assistance.

*PLEASE NOTE: Returns & Exchanges are NOT accepted on Seconds, Made to Order, or Final Sale items. We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

If you are ordering from outside the U.S.

To anyone considering a purchase from outside of the United States: Your order will be subject to duties and taxes on top of the purchase price of your shoes. We do not cover these costs and they will be collected upon checkout. The tax/duty rate is dependent on your location and is subject to fluctuation. TAFT is not responsible for any potential additional country fees that may occur.

Also, all prices on our site are listed in US Dollars. If you are purchasing outside in the US (in CAD, EUR or anything else), you will be charged the USD equivalent of the price in your local currency, subject to daily exchange rates and whatever fees/exchange rate your  bank or credit card will charge. We take no responsibility for these currency-related costs and encourage you to understand them before purchasing. 

PLEASE NOTE: We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by TAFT and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

Lost/Stolen Packages

We are happy to offer Navidium Shipping Protection for all TAFT orders. Simply keep this protection option on at checkout and your package will be protected in the event of damage, loss, or theft. If your order includes Navidium Shipping Protection and you experience damage to your package while in transit, or loss/theft at delivery, please contact our team ( and they will help you through the simple claim and replacement process.

If your package is not protected with Navidium Shipping Protection, TAFT is unable to accept any liability for damage, loss, or theft. However, our team will still be happy to assist you with filing a claim with the carrier. This will prompt UPS to investigate the delivery for damage or mis-delivery. If they find that there is a possibility of a mistake on their end, the claim will be approved and our support team will work with you to replace your order.* If UPS does not approve the claim, unfortunately there is nothing else we can do at that point.

*If your claim is approved, we will replace your item at no cost (we will not refund it). If your claim is not approved, we will not issue a refund or replacement.

For all customers suspecting loss or theft: If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf. If you still can’t find your package, there are a few likely possibilities. The first is the possibility of a carrier mishap meaning they mis-delivered your package. The second is that the package may have been stolen. Once you’ve confirmed that you’ve exhausted all options to find your package, please contact our team ( and we will be happy to assist you with next steps.

A few recommendations for preventing package theft in the future: Have your package delivered to your workplace.Have your package delivered to the home of a relative or friend that you know will be home.Sign up for UPS My Choice to reschedule deliveries or re-route packages to a nearby access point.Ask your carrier to place packages in an area out of plain view.Select the “signature required” shipping option while placing your order.

Can I make adjustments to my order?

We try very hard to get orders out the day they are placed! Because of this, orders move into processing very quickly. Once that happens, we are unable to make any changes, but don’t worry, we offer free exchange in the case you receive the item and it doesn’t work out for you! 

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate. 

Help! I need to change my address

Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes. But don’t worry, UPS My Choice allows you to take control of your package. With a My Choice account, you can easily change your address* or have your package rerouted to a UPS Access Point*.

Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate.

*Change fees may apply

What is my TAFT Shoe size?

Our boots and dress shoes run big. If you typically wear a half size, please size down to the nearest whole size. If you typically wear a size 9 in most dress shoes, you should order that same size. If you normally wear a size 9.5, you should size down to a 9. 

Our sneakers run closer to true to size. Most people will wear the same size in our sneakers as they do in our boots and shoes. If you have a pair of TAFT shoes or boots and they are tight on you, we recommend that you size up in our sneakers. 

If you aren't sure of your size and need help, PLEASE ask! We are available via chat, email, or text to help make sure you get your size right. We are happy to help!

I wear women's shoes, what is my TAFT shoe size?

If you are interested in purchasing TAFT, we recommend sizing down 2 sizes smaller than your normal women’s size.

Where are my TAFT shoes made?

Our shoes are produced in Europe.  Specifically, Portugal & Spain. You should watch THIS video :)

How do I use Afterpay?

TAFT x Afterpay

In an effort to make our products more accessible, we have partnered with Afterpay to offer a new payment option at checkout. Shop now. Enjoy now. Pay later. Please note that Afterpay is available as a payment option at checkout AFTER you have input the customer information, selected your shipping method, and are at the payment step. Also, in the event that you need to return your shoes for a refund, the use of Afterpay at check out may delay the refund by a few business days