The Taft Blog

We're hiring at our Provo, UT Headquarters

Making beautiful shoes is our bread and butter, but having impeccable customer service is what our brand is truly built on. We connect with our customers via email, text, online chat, Instagram, Snapchat, and Facebook. We make ourselves available to our customers around the clock and go above and beyond to make sure they have a great Taft experience. We’re looking for two extremely motivated, top of their class Customer Experience Representatives. This position is currently part-time, but has long-term potential to become a full-time position with increased pay and responsibility. We hope this hire will lead to a full-time position.
Responsibilities include:
  • Responding to customer service inquiries/requests via email, social media, and our phone line (most commonly about the production of our shoes, sizing, shoe care, shipping, styling etc)
  • Make changes and adjustments to orders
  • Assist with inventory management, making regular visits to our warehouse in Bluffdale
  • Coordinate returns and exchanges 
  • Dive in to anything else that needs attention around the office
Qualifications:
  • Exceptional communicator
  • Impeccable grammar
  • Has the ability to make important decisions independently (with training)
  • Has a Bachelor’s degree, or is currently pursuing one
  • Knows and loves the Taft business model
  • Go-getter, gets satisfaction out of problem solving and assisting others
  • Total patience with customers
  • Knows when to stick to policy (kindly) and when to make an exception
  • Possesses creative problem solving skills
  • Must already be located near Taft HQ (Provo, UT)
Not required, but beneficial:
  • Previous e-commerce experience
  • Already conversational about the men’s fashion industry
  • Love for the Taft brand 

We are looking for the best and brightest people to communicate with our customers. We do our best to treat them like family and we need you to do the same. We need someone who grasps just how important this role is. One negative experience can deter potential customers, while one positive one can make a life-long brand-advocate. We don’t want this role to be seen as menial or low-level, we cannot stress this enough - customer service is the heart of our business. Your performance directly affects the growth of Taft. This is often the first experience a potential customer will have with Taft and every single word is important. There is no higher compliment we can pay than to allow someone to interact with our customers - we love and respect them, and we want you to as well. 

Compensation starting at $11.00 per hour

If you are looking to join the Taft team, please send your resume and a brief introduction to support@taftclothing.com. 

We look forward to hearing from you!

2 comments

Dec 14, 2016

This is awesome to see! I love watching you guys grow and I’m excited to see what the future holds.

PS, If you put up a brick and mortar or pop-up in LA, I would volunteer my time and help you get up and running.

David Cuza
Dec 14, 2016

Hi,

I just want to start out by saying that I am so excited that I may have an opportunity to work for Taft. I am a student from the University of North Texas and I am major in Digital Retailing with a minor in Merchandising. I feel that working with Taft will really get me the expirience that I need to make it in the ever growing men’s fashion industry. I am willing to intern for your company so that I may have the opportunity to gain experience for my future. If I am able to intern for your company, I will be willing to work the summer of 2017. I am also aware that there are requirements for living in the Utah area, though during the time that I am working, I will find accommodations in the area. This is exciting for me and I want to thank you for the consideration!

Mikah Oliver

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