We accept returns and exchanges within 14 days of the receipt of your product. If you need to exchange or return your shoes, please let us know within 14 days. Requests after that time will be denied. Go to exchanges.taftclothing.com to get started.
Occasionally, we will do a special production run for special sizing or colors of a specific product. In those cases, we are unable to accept returns, as we produced the shoes specifically for you.
Returns are NOT accepted on Seconds.
Pre-orders/Made-to-Order shoes can be returned, but only store credit will be given. No refunds.
Yes! We want to make sure your shoes fit you just right. If you need to exchange for a smaller or larger size, we are happy to offer that free of charge in the US. We will cover the shipping charges both ways to get you the right fitting pair. Just email firstname.lastname@example.org and we will get it done quickly. Exchange requests must be completed within 30 days of receipt of your product. Requests after that time will be denied.
Our boots and dress shoes run big. If you typically wear a half size, please size down to the nearest whole size. If you typically wear a size 9 in most dress shoes, you should order that same size. If you normally wear a size 9.5, you should size down to a 9.
Our sneakers run closer to true to size. Most people will wear the same size in our sneakers as they do in our boots and shoes. If you have a pair of TAFT shoes or boots and they are tight on you, we recommend that you size up in our sneakers.
If you aren't sure of your size and need help, PLEASE ask! We are available via chat, email, or text to help make sure you get your size right. We are happy to help!
We are working hard to manage our inventory and make sure we can have your size available. We will try and bring back older styles as often as possible. Be sure to sign up for the Back-in-Stock notifications on the product page to be the first to know when a shoe is back in stock.
Thank you for pre-ordering! You can find the expected ship date in the product description as well as in your order confirmation email. We are producing specifically for you and your order, so it typically takes about 8 weeks.